Professional Services | Consulting
Professional services is the ultimate moment-of-truth in your customer journey and the delivery of your solution. perperitus Professional Services underpins and enables your team’s ability to deliver the solution your customer bought.
Business need and opportunity
A professional pervices project is the pre-sales stage for the next opportunity with the customer. This concept is driven from a performance management perspective based on the compelling business need for Professional Services to implement the solution in a way that guaranties the customer achieves the goals identified in their business case for the project.
At the same time the professional services team need to deliver a project that:
• Reinforces the customer’s decision to buy from you
• Is delivered on time and to budget
• Continues to build the relationship and trust with the customer
• Achieves closure of revenue milestones without sign-off complications
• Ensures communication is effective within the customer and your organisation
• Manages the difficult areas of scope creep and change management
• Positions the company in a way that encourages more business
Anyone managing a professional services project will know how difficult it is to achieve successful delivery. It is this outcome that will ultimately makes or breaks the long term relationship with your customers. perperitus Professional Services underpins the above in a way that is supportive and enabling.
Our solution
Based on your professional services needs and adopted standards, our solution is underpinned by a unique set of web-based tools used to construct a real and continually improving performance 
management resource for your team. The perperitus Professional Services solution addresses all of the items identified above, but at the same time is flexible enough to cater for your specific requirements.
Performance management is at the heart of the design but in order to uniquely meet your needs we take into account:
• Your adopted standards such as Prince
• Your design and development approaches to bespoke work
• Change identification and management
• Risk management
• Project and revenue operational compliance
• The handover standards to Customer Service e.g. ITIL
The web-based application delivers a comprehensive set of performance management functionality that works to ensure the business goals of every project are achieved. We have a successful track record of acceptability within our client’s teams because our approach captures what already works in your professional services organisation. This is supplemented with tools and techniques and information access that give the team a unique solution supporting them in the field in a way that works for them.
Benefits
The range of benefits of the perperitus Professional Services Solution is extensive. Return on investment can be achieved within the implementation time frame of one significant project. The areas where benefit can be realised are:
• Improving the customer’s propensity to buy more
• Limiting the number of projects that fail to meet their business goals
• Reducing the amount of project overrun
• Maintaining project profitability
• Ensuring a rapid and smooth start to the project
• Engaging with the customer’s team in a way that builds mutual respect and trust
• An enthusiastic customer who is happy to be a reference site
If you need to improve your professional services performance management or would just like to discuss the issue then please do not hesitate to contact us or one of our partners.
Alternatively why not take advantage of our free and unconditional business case workshop that will help you to qualify the business need and establish the scope of the solution required. Contact us now for further details >
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